PATIENT RETENTION & THE MICRO-MOMENTS OF PATIENT EDUCATION
(Part 1 )
In a random survey among patients
throughout the country I was surprised of how many patients could not respond to
the basic questions such as;
1. Why are there so many
2. How do you know when
3. Am I fixed when the pain
4. I feel better, I think
5. What is a subluxation?
many of these patients have
attended the mandatory spinal care class. I
was also surprised in how many staff members could not answer these basic
one to build patient retention through education while competing for the
windows of teaching opportunity, sometimes referred as micro-moments.